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Customer service
Returns and complaints
Stress-free service
We want a return or a complaint to be as simple as the purchase itself.
You buy AquaElegance products from our offers on Allegro, so you also report returns and complaints on Allegro, in the Moje zakupy (My purchases) tab. A consumer return means withdrawing from the contract: you have 14 days to do so and do not need to give a reason, and the buyer pays the cost of sending the product back. A complaint concerns a defect in the product or goods that do not conform to the contract, and you can make one within 2 years under the statutory warranty.
Return
How to return a product
- 01
Open “Moje zakupy” (My purchases)
Log in to your Allegro account and go to the “Moje zakupy” (My purchases) tab. You will find your order from our offer there.
- 02
Report the return
Report a return for the order in question. You have 14 days to withdraw from the contract and you do not need to give a reason.
- 03
Send the product back
Send the product back to us. The buyer pays the cost of return shipping.
Complaint
How to make a complaint
- 01
Open “Moje zakupy” (My purchases)
You make a complaint on Allegro, in the “Moje zakupy” (My purchases) tab. You have 2 years to complain under the statutory warranty.
- 02
Describe the problem
Describe the defect in the product or how it does not conform to the contract. Attach photos if you can.
- 03
Any questions? Write to us
If you would like to clarify anything before sending your complaint, contact us by email or phone.
To contact us about your complaint: kontakt@aquaelegance.eu, phone +48 534 569 828, Mon-Fri 9:00-17:00.
